This Privacy Policy outlines how we collect, use, and share your information while using our services. Learn about the types of data we collect, including personal information, analytics, and tracking technologies, and understand how we protect your privacy. For details on your rights, data retention, and security measures, read the full policy or contact us directly.
1. Introduction
Relaxed Agent ("we," "us," or "our") provides transaction coordination and digital services to real estate professionals in California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (relaxedagent.com), use our services, or interact with us.
We are committed to protecting your privacy and complying with applicable laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
2. Information We Collect
Information You Provide Directly
When you contact us, request our services, or fill out forms on our website, you may provide:
- Your name, email address, phone number, and business information
- Transaction details related to your real estate deals (for transaction coordination services)
- Client contact information you share with us to facilitate transactions
- Any other information you choose to share when communicating with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information (such as device type, operating system, and browser type)
- IP address and approximate location
- Pages visited, time spent on pages, and navigation patterns
- Referring website, search terms, and other browsing data
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website and to understand how visitors use our site. These technologies fall into the following categories:
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies, and they cannot be disabled.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. Analytics cookies collect information such as:
- Pages viewed and time spent on site
- Referral sources
- General geographic location (city or region level)
Marketing Cookies
With your consent, we use marketing cookies from the following services to deliver relevant advertisements and measure campaign performance:
- Facebook Pixel
- Google Ads
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by using the cookie consent banner that appears when you first visit our site.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide transaction coordination services to you and your clients
- To communicate with you about your transactions and our services
- To respond to your inquiries and provide customer support
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
5. Sharing Your Information
We may share your information with:
- Service Providers: Third parties who help us operate our business, such as website hosting, analytics, and marketing platforms
- Transaction Parties: When providing transaction coordination services, we may share relevant information with parties involved in your real estate transactions (escrow companies, title companies, lenders, etc.) as necessary to facilitate the transaction
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of our business
We do not sell your personal information to third parties for monetary compensation.
6. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You can request information about what personal information we collect, use, disclose, and sell
- Right to Delete: You can request that we delete your personal information, subject to certain exceptions
- Right to Correct: You can request that we correct inaccurate personal information
- Right to Opt Out of Sale or Sharing: You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to verifiable requests within 45 days.
7. Do Not Sell or Share My Personal Information
When you use our website with marketing cookies enabled, certain information (such as your browsing activity and device identifiers) may be shared with advertising partners like Facebook and Google. Under California law, this sharing for targeted advertising purposes may be considered a "sale" or "sharing" of personal information.
You can opt out of this sharing at any time by:
- Clicking the "Manage Cookies" link on our website
- Adjusting your cookie preferences through our cookie consent pop up
- Contacting us directly at the email address below
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. For transaction coordination services, we typically retain transaction records for seven years to comply with real estate industry standards and legal requirements.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to contact us for any reason, please reach out through our website at relaxedagent.com/contact.
We will respond to all privacy-related inquiries within 45 days.
